Shipping Policy
By making a purchase on our website, you agree to the terms outlined in this Shipping Policy. Please read it carefully before completing your order.
Processing Time
All orders are processed within 24 to 48 business hours after payment is received. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
Once your order has been processed, delivery usually takes between 3 and 16 business days, depending on your location. We offer worldwide shipping.
Order Cancellation
Due to our automated order processing system, orders cannot be canceled once placed. Please ensure all details are correct before completing your purchase.
Possible Delays
While we strive to process all orders promptly, some delays may occur due to:
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High order volume: During peak periods or promotions, processing and delivery times may be longer than usual.
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Unforeseen circumstances: Natural disasters, pandemics, or other unexpected events may affect delivery times.
We appreciate your patience and understanding in such situations.
Shipping Fees
Shipping fees are calculated at checkout based on your location and the weight of your order.
Tracking Information
Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking updates to appear.
Customs and Duties
For international customers, customs fees, taxes, or duties may apply according to your country’s regulations. These charges are the responsibility of the buyer and are not included in the purchase price.
Incorrect Shipping Information
Please ensure your shipping address is correct at checkout. East to Eden is not responsible for delays or additional charges resulting from incorrect or incomplete shipping information.
Contact Us
For any questions regarding your order or delivery, please contact us at support@east-to-eden.com.
Thank you for shopping with East to Eden! We appreciate your support and will do our best to deliver your order as quickly as possible.