Refund Policy
By making a purchase on our website, you agree to the terms outlined in this refund policy. Please read it carefully before completing your order.
Eligibility for Returns
Non-returnable items:
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Sale items (unless damaged or defective upon receipt).
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Electronics.
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Underwear, socks, shapewear, lingerie, or other intimate items for hygiene reasons.
Return timeframe:
All return requests must be submitted within 14 days of receiving your order.
How to initiate a return:
To request a return, please email us at support@east-to-eden.com with the following information:
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Your order number.
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A description of the issue or reason for the return.
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Photos, if applicable (e.g., for damaged sale items).
We will respond with further instructions within 2–3 business days.
Order cancellation:
Due to our automated order processing system, orders cannot be canceled once placed. Please ensure all details are correct before completing your purchase.
Return shipping costs:
East to Eden does not cover return shipping costs. Customers are responsible for shipping fees when returning items.
Return label requirement:
All returned orders must include a return label with your shipment. Returns without a return label may not be accepted for a refund.
Conditions for sale items:
Sale items cannot be returned unless the product is damaged or defective upon receipt. In such cases, please provide proof (e.g., photos) when initiating your return.
Refund process:
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days and credited to your original payment method.
Damaged or incorrect items:
If you receive a damaged or incorrect item, please email us at support@east-to-eden.com within 14 days of receiving your order. Include details and photos so we can resolve the issue quickly.
Contact us:
For any questions regarding our refund policy, please contact us at support@east-to-eden.com.
Thank you for shopping with East to Eden!